Last Updated: October 20, 2026

Welcome to the privacy policy of SATIN HOME d.o.o., accessible via our official e-commerce website www.satinhomedoo.com. This document is designed to clearly outline how we collect, use, store, protect, and process your personal data when you browse, create an account, place orders, or interact with any features on our platform, as well as your rights related to your personal information. We are the dedicated small, passionate team rooted in the heart of home fragrance design, committed to bringing warm, calming light and gentle, long-lasting scents to every corner of your daily space, and we prioritize the protection of your privacy as a core part of our responsibility to every customer who shops for our flameless candle warmers, aromatherapy diffusers, reed diffuser sets, candle lamps and other home fragrance products. This privacy policy applies to all visitors, registered users, customers, and other individuals who access or use our website, services, and related offerings. By accessing and using our website, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.

1. About Our Company

For the purposes of all applicable data protection regulations, SATIN HOME d.o.o. acts as the data controller for all personal information collected through our website. Our full contact details are as follows:

• Registered Business Name: SATIN HOME d.o.o.
• Official Website: www.satinhomedoo.com
• Physical Registered Address: Barići 30, 52463 Višnjan, Croatia
• Contact Phone Number: +352 95 26 60 077
• Contact Email Address: [email protected]

If you have any questions, concerns, or requests related to your personal data or this privacy policy at any time, you can reach out to our dedicated data protection team directly via the contact details listed above, and we will respond to your inquiry within 7 business days as required by applicable data protection laws.

2. Types of Personal Information We Collect

We only collect information that is necessary to provide you with a seamless, secure, and personalized e-commerce shopping experience, and we never gather extraneous data that does not serve a clear, stated purpose. The categories of personal information we may collect from you include:

2.1 Information You Provide Directly to Us

This is the data you actively share with us when you interact with our website, including:

• ‌Account Registration Data‌: When you create a “My Account” profile on our website to track orders, save favorite products, manage your shipping details, or access exclusive member offers, we collect your full name, email address, chosen password, and optional contact phone number.
• ‌Order and Transaction Data‌: When you place an order for any of our products, from our Terracotta Essential Oil Diffuser Stick Set to our Smart WiFi Aroma Diffuser App Voice Control system, we collect your full billing address, full shipping address, payment method details (we never store full credit or debit card numbers on our own servers, all payment processing is handled through PCI DSS compliant third-party payment providers), order history, purchase preferences, and special delivery instructions you provide for your shipment.
• ‌Communication Data‌: When you reach out to us via our “Contact Us” page, send us an email, or submit inquiries about our product specifications, return policies, shipping timelines, or custom fragrance requests, we collect the content of your messages, your email address, and any other personal details you choose to share in those communications.
• ‌Survey and Feedback Data‌: When you voluntarily participate in customer satisfaction surveys, leave product reviews, or sign up for our exclusive product launch updates, we collect your feedback responses, rating details, and any additional comments you share to help us improve our products and services.
• ‌Marketing Preference Data‌: When you opt in to receive our promotional emails about new arrivals, best-selling lamp collections, limited-time offers, and seasonal home fragrance tips, we store your preference settings to ensure we only send you communications you have explicitly agreed to receive.

2.2 Automatically Collected Information

When you browse our website, our servers automatically collect certain non-identifiable and device-related information to help us optimize site performance, troubleshoot technical issues, and understand how visitors interact with our product catalog:

• ‌Technical Device Data‌: This includes your IP address, browser type and version, operating system, device type, unique device identifiers, language preference settings, and time zone settings.
• ‌Usage and Browsing Data‌: We collect information about the pages you visit on our site, the product listings you view, the links you click, the search terms you enter in our site search bar, the time you spend on specific pages, your access timestamps, and the pages you navigate to after leaving our website.
• ‌Cookie and Similar Tracking Technology Data‌: We use standard industry cookies, web beacons, and local storage technologies to remember your shopping cart contents, keep you logged in to your account as you navigate between our Store, Cart, and Checkout pages, save your product filter preferences, and analyze overall website traffic patterns. You can manage your cookie settings directly through your browser controls at any time, though disabling certain functional cookies may impact some core features of our e-commerce experience, such as retaining items in your cart across sessions.

3. How We Use Your Personal Information

We only process your personal data for lawful, clearly specified purposes that are directly related to operating our e-commerce platform and delivering the high-quality home fragrance products and customer experience you expect from SATIN HOME. These purposes include:

• ‌Order Fulfillment and Transaction Management‌: We use your order, shipping, and payment details to process your purchase, verify transaction legitimacy, coordinate with our shipping partners to deliver your ordered flameless aromatherapy lamps, diffuser sets, or other products to your specified address, send you order confirmation emails, shipping tracking notifications, and delivery update alerts, and resolve any post-delivery issues related to your order.
• ‌Website Functionality and Security Maintenance‌: We use your account registration data, technical device data, and browsing information to authenticate your identity when you log in to your My Account page, prevent unauthorized access to your personal profile and shopping data, detect and block fraudulent transaction attempts, troubleshoot technical glitches on our site, and ensure all visitors can smoothly browse our complete catalog of over 25+ home fragrance products from New Arrivals to our Best Sellings collections.
• ‌Personalized Customer Experience‌: We use your purchase history and browsing preference data to recommend relevant home fragrance products that match your interests, suggest complementary items that pair well with products you have previously purchased (for example, recommending a premium reed diffuser oil refill to a customer who bought our Glass Bottle Premium Reed Diffuser Luxury Scent), customize your homepage browsing experience to show you relevant new arrivals first, and remember your saved shipping addresses so you do not have to re-enter details for repeat orders.
• ‌Customer Support and Communication‌: We use your contact information and communication data to respond to your questions about our product safety testing processes, our minimalist modern aesthetics design philosophy, our return and refund rules, or any other inquiries you submit, provide after-sales support for your purchased items, and notify you of any important changes to our website services, terms, or policies that may impact your user experience.
• ‌Marketing (With Your Explicit Consent)‌: When you have opted in to receive marketing communications, we use your email address and preference data to send you our monthly newsletter, announcements of new product launches like our upcoming seasonal limited-edition aromatherapy lamp collections, exclusive discount offers for registered members, home fragrance usage tips, and reminders about items you added to your cart but did not complete purchase for. You can opt out of these marketing emails at any time by clicking the “unsubscribe” link at the bottom of every marketing message, or by updating your marketing preferences directly in your My Account settings page.
• ‌Legal Compliance and Rights Protection‌: We process your personal data as necessary to comply with all applicable Croatian and European Union data protection laws, tax reporting regulations, consumer protection rules, and other legal obligations that apply to our operations. We may also process your data to establish, exercise, or defend our legal rights in the event of disputes related to our transactions, services, or website operations.

4. Sharing of Your Personal Information

We never sell, rent, or lease your personal information to any third parties for their own independent marketing purposes. We only share your personal data with carefully selected third-party service providers who are contractually obligated to protect your data to the same high standards we follow, and only for the limited purposes outlined below:

• ‌Authorized Service Providers Who Support Our Operations‌: We share necessary relevant data with third-party partners that help us run our e-commerce business, including:
  • Payment processing providers that handle secure credit card, digital wallet, and other payment transaction processing, who only receive the minimal payment data required to complete your purchase.
  • Logistics and shipping partners, who receive your full name, shipping address, and contact phone number for the sole purpose of delivering your ordered products to your specified location, and providing you with delivery tracking updates.
  • Website hosting and cloud service providers, who host our website servers and store our encrypted customer data on secure, compliant server infrastructure.
  • Email service providers, who help us deliver order confirmation emails, customer support messages, and (if you opted in) marketing communications to your email address.
  • Data analytics service providers, who help us analyze aggregated, anonymized website usage trends to improve our site performance and product offerings, and do not access any identifiable personal data for their own uses.
• ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by a valid court order, government regulatory request, lawful legal process, or to comply with our mandatory legal obligations. We will only disclose the specific data that is strictly required to fulfill that legal requirement wherever possible.
• ‌Business Transaction Successors‌: In the event that we undergo a merger, acquisition, sale of all or part of our business assets, or other corporate restructuring, your personal data may be transferred to the successor entity as part of the business assets. We will require that the new entity continues to honor the terms of this privacy policy for your personal information, and we will notify you via email and a prominent notice on our website of any change in data controller that would materially alter how your data is processed.

5. International Data Transfers

As a company registered and operating in Višnjan, Croatia, all data storage and processing operations we conduct ourselves are carried out in full compliance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws. If any of our third-party service providers process personal data outside of the European Economic Area (EEA), we will put in place appropriate, legally required safeguards to ensure that your personal data receives the same level of protection it is guaranteed under European data protection rules, including using the European Commission approved Standard Contractual Clauses for data transfers, or working with service providers that are certified under the EU-U.S. Data Privacy Framework where applicable. You may request a copy of these safeguards by contacting us via our provided contact details at any time.

6. Data Retention Period

We will only retain your personal information for as long as it is strictly necessary to fulfill the specific purposes for which we originally collected it. The standard retention timelines we follow are:

• For order and transaction data: We retain this information for 10 years after the completion of your order, to comply with applicable Croatian tax and commercial record keeping requirements, and to handle any potential post-order warranty, return, or dispute claims related to your purchase.
• For registered user account data: We retain your account profile information for as long as you keep your My Account active on our website. If you choose to delete your account, we will permanently erase all your personal profile data within 30 days of your account deletion request, except for data we are legally required to retain for tax, accounting, or legal compliance purposes.
• For marketing communication data: We retain your email address and marketing preference records for as long as you remain opted in to receive our marketing messages, and for up to 2 years after you opt out of marketing communications, to maintain our suppression list and ensure we do not send you unwanted promotional messages.
• For automatically collected usage and browsing data: We retain this data in an identifiable form for a maximum of 12 months, after which point all data is fully anonymized and may be used for aggregated, non-identifiable website performance analysis indefinitely.

7. Data Security Measures

We take the security of your personal information extremely seriously, and we have implemented comprehensive industry-standard administrative, technical, and physical security measures to protect your data from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• All sensitive personal data including payment information, account passwords, and contact details is encrypted using TLS 1.3 protocols during transmission between your browser and our servers, and stored in encrypted format on our secure, access-restricted servers.
• Our internal team members only have access to the personal customer data that is strictly necessary for them to perform their job functions (for example, our shipping team only has access to order shipping addresses, and no access to customer payment details), and all access to customer data is logged and regularly audited.
• We conduct regular security vulnerability testing, system updates, and staff privacy and data protection training to ensure all of our team members understand their obligations to protect customer personal data.
• Our website and server infrastructure are protected by enterprise-grade firewalls, anti-malware systems, and real-time intrusion detection tools that monitor for any unusual or unauthorized access attempts 24 hours a day.

While we work tirelessly to implement the highest possible security protections for your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure. If we ever detect a data security breach that poses a significant risk to your rights and freedoms, we will notify you and the relevant supervisory data protection authority in full compliance with applicable legal requirements without undue delay.

8. Your Rights as a Data Subject

Under applicable data protection laws, you hold a full set of rights related to your personal information. You may exercise any of these rights at any time by submitting a request to us via our contact email [email protected] or our mailing address at Barići 30, 52463 Višnjan, Croatia. The rights you are entitled to include:

• ‌Right of Access‌: You can request a full copy of all the personal information we hold about you, as well as details about how and why we process that data.
• ‌Right to Rectification‌: If you notice that any of the personal data we hold about you is inaccurate, incomplete, or out of date (for example, an old shipping address or incorrect phone number), you can request that we update and correct that information immediately.
• ‌Right to Erasure (Right to be Forgotten)‌: You can request that we permanently delete all of your personal information from our systems, subject to a few limited exceptions where we are legally required to retain certain data for tax, legal, or ongoing transactional purposes.
• ‌Right to Restriction of Processing‌: You can request that we temporarily pause the processing of your personal data in specific scenarios, such as if you contest the accuracy of your data, or you have objected to our processing activities and we are in the process of verifying your objection.
• ‌Right to Data Portability‌: You can request that we provide you with all the personal data you have provided to us in a structured, commonly used, machine-readable format, or that we transfer that data directly to another data controller of your choice, where technically feasible.
• ‌Right to Object‌: You can object at any time to our processing of your personal data for our legitimate business interests purposes, or for direct marketing purposes, and we will stop processing your data for those purposes unless we can demonstrate compelling legitimate grounds for the processing that override your rights, or we need to process the data to defend a legal claim.
• ‌Right to Withdraw Consent‌: For any processing activities that you previously provided explicit consent for, you can withdraw that consent at any time. This withdrawal of consent will not affect the lawfulness of any processing we completed before you submitted your request.
• ‌Right to Lodge a Complaint‌: If you are not satisfied with how we have handled your personal data or your privacy rights request, you have the right to submit a complaint directly to the relevant national data protection supervisory authority in your country of residence.

We will not charge you any fee for processing reasonable, legitimate rights requests, and we will respond to your request within one month of receiving it, in line with GDPR requirements. If your request is very complex or you submit a high volume of simultaneous requests, we may extend our response period by up to two additional months, and we will notify you of this extension and the reason for the delay within one month of receiving your original request.

9. Children’s Privacy

Our e-commerce website, products, and services are all intended for use by adults who are 18 years of age or older. We do not knowingly collect any personal information from children under the age of 16. If you are a parent or legal guardian and you believe that your child has provided us with personal data without your prior consent, please contact us immediately via our provided contact details, and we will promptly remove that information from all of our systems.

10. Third-Party Links

Our website may contain links to external third-party websites, such as links to our payment processing partners, shipping service providers, or social media profile pages. When you click on these external links and navigate away from our www.satinhomedoo.com platform, please note that this privacy policy no longer applies to those third-party sites. We have no control over the data collection, processing, and privacy practices of those external websites, and we encourage you to review the full privacy policy of every site you visit after leaving our platform to understand how they will process your personal information.

11. Updates to This Privacy Policy

We may occasionally update and revise this privacy policy to reflect changes to our business operations, new legal requirements, or new features we introduce on our e-commerce website. Whenever we make material changes to this policy, we will update the “Last Updated” date at the top of this document, post a prominent notification banner on the homepage of our website, and send a notification email to all registered account holders to inform you of the changes before they take effect. We encourage you to review this privacy policy periodically whenever you visit our website to stay informed about how we are protecting your personal information.

12. Contact Us

If you have any questions, comments, concerns, or requests related to this Privacy Policy, our data processing practices, or your personal privacy rights, please do not hesitate to reach out to us at any time:

• By Post: SATIN HOME d.o.o., Barići 30, 52463 Višnjan, Croatia
• By Phone: +352 95 26 60 077
• By Email: [email protected]

We are committed to upholding the highest standards of privacy protection for every customer who shops with us, as we work to craft calm, safe home fragrance moments that bring warmth and comfort to your daily spaces.