Welcome to SATIN HOME!

Barići 30, 52463 Višnjan, Croatia

+352 95 26 60 077

[email protected]

Terms of Service

Effective Date: October 20, 2026

Welcome to the official Terms of Service (also referred to as Terms and Conditions) for the e-commerce website operated by SATIN HOME d.o.o., accessible at www.satinhomedoo.com. This document forms a legally binding agreement between you, the user and customer of our platform, and SATIN HOME d.o.o., a small, passionate team rooted in home fragrance design dedicated to bringing warm, calming light and gentle, long-lasting scents to every corner of your daily space. These terms define all rules, rights, responsibilities, and legal parameters that govern your access to our website, your use of all platform features, and every product purchase you complete for our curated range of flameless candle warmers, aromatherapy diffusers, reed diffuser sets, candle lamps, and other home fragrance goods.

By browsing our platform, creating a user account, or submitting an order checkout, you confirm that you are 18 years of age or older, have full legal capacity to enter into this binding agreement, and have read, understood, and accepted every clause outlined in this document in full. If you do not agree to any part of these Terms of Service, you are not permitted to access our website, use any of its features, or place any orders for our products.

1. Core Business and Party Information

The official details of the service provider, SATIN HOME d.o.o., are as follows for all legal reference purposes:

  • Registered Business Name: SATIN HOME d.o.o.
  • Official Operating Website: www.satinhomedoo.com
  • Registered Physical Address: Barići 30, 52463 Višnjan, Croatia
  • Official Contact Phone Number: +352 95 26 60 077
  • Official Contact Email Address: [email protected]

As a home fragrance design brand, every tabletop candle warmer and flameless aromatherapy lamp we curate is carefully tested for safety, style and consistent performance, blending minimalist modern aesthetics with soothing, nature-inspired fragrance notes. All operations on our platform are conducted in full compliance with applicable Croatian national consumer protection laws, European Union regulatory requirements, including the General Data Protection Regulation (GDPR) and Directive (EU) 2023/2673 for digital consumer contract cancellation, and all other relevant local and international legal standards that apply to e-commerce operations serving customers across the European Economic Area.

2. Modifications to These Terms of Service

We reserve the unilateral right to update, revise, or adjust the clauses within this Terms of Service document at any time, to reflect business operational adjustments, compliance with new legal requirements, or the launch of new platform features. When we make material substantive changes to these terms, we will update the “Effective Date” at the top of this page, place a prominent static notification banner on the homepage of www.satinhomedoo.com, and send a formal notification email to all registered user accounts at least 14 calendar days before the revised terms go into effect. Your continued access to our website and placement of new orders after the revised terms take effect will be treated as your full acceptance of the updated clauses. It is your responsibility as a user to review this Terms of Service page periodically to stay informed of any updates.

3. Website Usage and User Account Rules

3.1 General Access Permissions

We grant you a limited, non-exclusive, non-transferable, revocable permission to access and browse our website for personal, non-commercial use. You agree that you will not:

  • Copy, modify, distribute, resell, or commercially exploit any part of our website content, product images, design descriptions, or brand assets without our explicit written prior approval
  • Use any automated tools, web crawlers, scrapers, or bots to access, extract, or harvest data from our platform for any unauthorized purpose
  • Carry out any actions that may damage, disrupt, or place an unreasonable burden on our website server infrastructure, including uploading malicious malware, running distributed denial of service attacks, or attempting to gain unauthorized access to our backend systems or other user account data
  • Use our website for any fraudulent, illegal, or harmful activities, including submitting fake order information, impersonating other individuals or entities, or posting malicious or infringing content on any public section of our platform.

3.2 Registered My Account Terms

When you create a “My Account” profile on our website to track orders, save preferred products, store shipping addresses, or access exclusive member offers, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, and correct contact details. You are fully responsible for maintaining the confidentiality of your account password, and for all activities that occur under your registered account. You must notify our support team immediately if you detect any unauthorized use of your account, or any other security breach related to your profile. We reserve the right to suspend or permanently terminate any user account at our sole discretion if we identify that the account has been used to violate these Terms of Service, submit malicious orders, or provide false information, without any prior notice to the account holder.

4. Intellectual Property Rights Protection

All content displayed on the www.satinhomedoo.com website is the exclusive intellectual property of SATIN HOME d.o.o., and is protected by global copyright, trademark, and other intellectual property laws. This includes but is not limited to all brand logos, original product design images, product description texts, website interface layouts, photography work, video content, slogan copy “Soft scent, warm glow”, and all original fragrance formulation formulas for our signature home fragrance products.

You may not reproduce, copy, distribute, repost, upload, or publicly broadcast any of our protected intellectual property content for commercial or non-personal use without our explicit written prior authorization. No right, title, or interest in our intellectual property assets is transferred to you through your access to our website or your purchase of our physical products. If you believe any user-generated content or third-party content on our platform infringes on your own intellectual property rights, you may contact us via our official email to submit a formal infringement notice, and we will verify the claim and take appropriate remedial action within 10 business days.

5. Product Information, Pricing, and Payment Terms

All product listings displayed on our platform, including our new arrival items, best-selling lamps, and limited-edition seasonal collections, are described as accurately as possible, with real product photos and detailed performance specifications. However, minor differences in product color, texture, or display effects may occur due to differences in individual user device screen settings, and these minor variations are not considered as product quality defects that qualify for automatic refunds.

All product prices listed on our website are denominated in Euros, and include all applicable EEA local value-added tax (VAT) for eligible delivery locations. We take all reasonable steps to ensure that all displayed product prices on our website are accurate, but occasional typographical errors or system configuration mistakes may occur. If we find that the listed price of a product is clearly incorrect and far lower than its standard fair market value due to an error, we reserve the right to cancel your related order before shipment is dispatched, and notify you of the price mistake, with a full 100% refund of any funds you have paid for that order.

When completing payment for your order, you agree to provide valid, authorized payment method details, and confirm that you are the legal authorized holder of the payment account used for the transaction. We use fully PCI DSS compliant third-party payment processing providers to handle all payment transactions, and we never store full credit card or digital wallet account details on our own website servers. Your order will be confirmed and enter processing only after your payment is fully verified and successfully cleared by our payment service provider. We reserve the right to suspend or cancel any order that shows signs of fraudulent payment activity, suspected unauthorized payment use, or abnormal high-risk transaction markers.

6. EU Consumer 14-Day Withdrawal Rights Compliance

In full compliance with the EU Directive (EU) 2023/2673 that formally took effect on June 19, 2026, all customers located in the European Union and European Economic Area are entitled to a 14-day cooling off period, starting from the date you or a third party you designated (other than the courier service) takes physical possession of your ordered product. During this 14-day cooling window, you have the full right to withdraw the sales contract for your order without providing any justification, following the rules below:

  • We have placed a clearly visible, standardized electronic “Withdraw from contract here” button on your order details page in your My Account profile, accessible at all times during the 14-day cooling off period on both desktop and mobile versions of our website, which requires no more than two simple steps to complete your withdrawal request. After you confirm your withdrawal, our system will automatically send you a time-stamped withdrawal confirmation email instantly. We are required to retain all withdrawal operation records for no less than 12 months for compliance purposes.
  • If you submit a valid contract withdrawal request during the 14-day window, you will receive a full refund of all payments you made for that order, including standard shipping fees, within 14 calendar days after we receive and inspect the returned product. We strictly adhere to our core policy that no only-refund requests are ever approved, so you are required to send the physical ordered product back to our designated return address to qualify for the full refund. You are only responsible for covering the cost of the return shipment for the withdrawn product.
  • You may also choose to partially withdraw a multi-item order, instead of being forced to withdraw the full entire order, to meet your flexible usage needs.

7. Shipping, Return, and Refund Terms

All shipping arrangements for your orders are governed by our separately published Shipping Policy, which is linked in the footer of our website for permanent easy access. We will dispatch all verified paid orders within 1 to 2 business days, send you a shipment confirmation email with a full tracking number, and provide you with estimated delivery timelines that correspond to your selected shipping zone and shipping method. We are not liable for minor delivery delays caused by unforeseen force majeure events, including extreme natural weather disasters, local courier operational interruptions, public health policy adjustments, or other circumstances outside of our reasonable control.

All return and refund operations strictly follow our published Refund and Returns Policy. We explicitly reiterate that no partial or full only-refund requests where you do not return the corresponding physical product to our warehouse will be approved under any circumstances. All requests for compensation, dissatisfaction appeals, or post-order claims must be paired with the return of the original unmodified product to our Barići 30, 52463 Višnjan, Croatia return address to qualify for subsequent processing. After our warehouse team completes the product inspection and confirms the returned item meets eligibility requirements, you may choose to receive 100% of your original order value in the form of no-expiration store credit for future purchases, or apply for an equivalent product exchange. The only exception that qualifies for a refund back to your original payment method is for confirmed factory defective or transit damaged products, which still requires you to return the damaged item before any refund processing is initiated.

8. User Conduct and Prohibited Activities

When using our website and services, you explicitly agree that you will not engage in any of the following prohibited activities:

  • Submitting false, fraudulent, or malicious orders with the intention of abusing our promotional offers, free shipping rules, or return policies to obtain unfair benefits
  • Posting or transmitting any harmful, defamatory, infringing, racist, or illegal content in product reviews, customer feedback forms, or any other interactive sections of our website
  • Attempting to impersonate our official customer support staff, send phishing messages to other users of our platform, or steal other customers’ personal information
  • Reselling our purchased products in large commercial quantities for profit, which violates the personal non-commercial usage scope we grant to individual retail customers
  • Tampering with, bypassing, or disabling any of our website security features, access control mechanisms, or content protection systems

If we confirm that you have engaged in any prohibited activities as outlined above, we reserve the right to immediately restrict your website access, permanently terminate your user account, cancel all unshipped pending orders under your account, and retain the right to pursue corresponding legal remedies if your actions cause measurable economic losses or brand reputation damage to SATIN HOME d.o.o.

9. Limitation of Liability

To the maximum extent permitted by applicable local laws, SATIN HOME d.o.o. shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or our products, including but not limited to lost profits, lost business opportunities, or indirect property losses that are not directly caused by our proven gross negligence. Our total aggregate maximum liability to you for any and all claims related to your use of our services or products will never exceed the total actual amount you paid for the specific related order that gives rise to the claim.

Nothing in this clause will exclude or limit our liability for any cases of personal injury, death caused by our product safety defects, fraudulent misrepresentation, or any other type of liability that cannot be lawfully excluded or limited under applicable consumer protection regulations.

10. Privacy Policy Reference

All collection, processing, storage, and protection of your personal data when you use our website are strictly governed by our separate, publicly published Privacy Policy, which is permanently accessible via the footer link on every page of www.satinhomedoo.com. By agreeing to this Terms of Service, you also confirm that you have read and agreed to all terms outlined in our Privacy Policy, and acknowledge that all our data processing activities are carried out in full compliance with the EU GDPR requirements to fully protect your personal information rights.

11. Dispute Resolution and Governing Law

This Terms of Service agreement and any disputes arising from your use of our website or product purchases shall be governed and interpreted in full accordance with the laws of the Republic of Croatia. For any minor disputes that arise between you and SATIN HOME d.o.o., we encourage you to first contact our customer support team via our official contact details listed above to resolve the issue through friendly, mutually satisfactory negotiation. If a dispute cannot be resolved amicably through negotiation within 30 calendar days, the exclusive jurisdiction for all legal proceedings related to the dispute will be vested in the competent courts located in Pazin, the county administrative jurisdiction covering Višnjan, Croatia.

For EU resident customers, you may also submit a dispute to the official EU Online Dispute Resolution (ODR) platform to complete an out-of-court arbitration process if you are not satisfied with our negotiation outcome.

12. Final Miscellaneous Clauses

If any individual clause within this Terms of Service document is found to be invalid, unenforceable, or conflicting with applicable laws by a competent judicial authority, the remaining clauses of this agreement will remain in full force and effect, and the invalid clause will be replaced by a new valid clause that most closely matches our original business intent for the original clause. No party’s failure to exercise any right outlined in this agreement will constitute a permanent waiver of that right, or a waiver of any other subsequent right under these terms.

These Terms of Service constitute the full, complete agreement between you and SATIN HOME d.o.o., and supersede all previous informal oral or written agreements, communications, and understandings related to your use of our e-commerce website and product purchases. No third party has any right to enforce any terms of this agreement on behalf of either party.

If you have any questions, concerns, or clarification requests about any clause within this Terms of Service, you may contact our team at any time:

  • By Post: SATIN HOME d.o.o., Barići 30, 52463 Višnjan, Croatia
  • By Phone: +352 95 26 60 077
  • By Email: [email protected]

Our team will review your inquiry and provide a formal, clear response within 7 business days. We are committed to maintaining fair, transparent, mutually respectful terms that protect both your consumer rights and our small home fragrance design team, to ensure every shopping experience on www.satinhomedoo.com is secure, smooth, and fully aligned with your expectations of warm, calming home fragrance moments.