Welcome to SATIN HOME!

Barići 30, 52463 Višnjan, Croatia

+352 95 26 60 077

[email protected]

Shipping Policy

Effective Date: October 20, 2026

Welcome to the official Shipping Policy of SATIN HOME d.o.o., the dedicated home fragrance e-commerce platform hosted at www.satinhomedoo.com. As a small, passionate team rooted in home fragrance design, committed to crafting calm, safe home fragrance moments and bringing warm, calming light and gentle, long-lasting scents to every corner of your daily space, we have structured this policy to outline full, transparent details about all shipping processes, costs, timelines, delivery coverage, and post-shipment support for every order of our flameless candle warmers, aromatherapy diffusers, reed diffuser sets, and other curated products. All terms below apply to every order you place directly on our official website, and completing a checkout on our platform confirms your acknowledgment and full agreement with the terms laid out in this document.

1. Our Shipping Coverage Zones

We currently offer shipping services to all locations across the European Economic Area (EEA), the United Kingdom, and select non-EU European countries. We have divided these service areas into two distinct shipping zones to make cost calculations clear and predictable for all customers:

  • ‌Zone 1 (Domestic Croatian Orders)‌: All delivery addresses located within Croatia, including Višnjan, Zagreb, Split, Dubrovnik, and all other domestic cities and rural areas.
  • ‌Zone 2 (EEA and Eligible European Countries)‌: All delivery addresses in other EEA member states, the United Kingdom, Switzerland, Norway, Iceland, and Liechtenstein.
    At this time, we do not support international shipping orders for locations outside of the above listed service zones. If you attempt to place an order with a delivery address outside of our coverage range, our checkout system will automatically flag your order and our support team will reach out to notify you that we cannot fulfill the shipment to that location, and process a full reversal of any charged payment if needed.

2. Shipping Cost Breakdown

All shipping fees are calculated based on the total value of your order and your delivery zone, with no hidden surcharges added at checkout:

  • For all domestic Croatian (Zone 1) orders totaling 45€ or more, we offer 100% free standard shipping. For domestic orders under 45€, a flat rate shipping fee of 3.99€ will be applied to your checkout total.
  • For all Zone 2 orders totaling 79€ or more, we offer free standard shipping. For Zone 2 orders under 79€, a flat rate shipping fee of 7.99€ will be applied to your order.
  • Customers may opt for expedited express shipping at checkout for an additional flat fee of 9.99€ for Zone 1 addresses, and 14.99€ for Zone 2 addresses, regardless of your order total.
    All displayed shipping costs are inclusive of standard local delivery service fees, and we do not add extra processing or handling charges to any order. For orders shipped within the EEA, all applicable local VAT is already included in the product price you see on our product pages, so no unexpected customs duties or extra fees will be required for delivery. For orders being shipped to the United Kingdom, all relevant import VAT is pre-paid by our team at checkout, so you will not face any surprise additional charges at the time of delivery.

3. Order Processing and Estimated Delivery Timelines

Every order placed on www.satinhomedoo.com goes through a careful verification and preparation process before it leaves our facility, to ensure every product you receive meets our strict safety, style and consistent performance testing standards:

  • Order processing time: All orders are processed and packed within 1 to 2 full business days after your successful payment confirmation. Our warehouse operates from Monday to Friday, 9:00 AM to 5:00 PM local Croatian time, excluding official Croatian national public holidays. Orders placed after 2:00 PM on Friday, or on weekends and public holidays, will begin processing on the next following business day.
  • Standard shipping estimated delivery timelines: For domestic Croatian (Zone 1) standard orders, delivery will be completed 2 to 4 business days after the order leaves our Barići 30, 52463 Višnjan, Croatia warehouse. For Zone 2 standard orders, estimated delivery time ranges from 4 to 8 business days after shipment dispatch.
  • Express shipping estimated delivery timelines: Domestic Croatian express orders will be delivered within 1 to 2 business days after shipment. Zone 2 express orders will be delivered within 2 to 4 business days after the order leaves our warehouse.
    Please note that all delivery timelines are estimated values and not guaranteed delivery dates. Minor delays may occasionally occur due to unforeseen circumstances such as extreme weather events, local courier operational adjustments, or public health related disruptions. If your order exceeds 10 business days past the estimated delivery window for standard shipping, or 6 business days past dispatch for express shipping, you can contact our support team for a full shipment status trace.

4. Shipment Tracking and Delivery Notifications

As soon as your order is packed and dispatched from our warehouse, we will send a full shipment confirmation email to the email address linked to your order, which includes your unique tracking number, and a direct link to the official courier tracking page. You can use this number to monitor the real-time location and status updates of your package at any time, directly on the courier’s website. All orders are shipped with fully tracked, signature-required delivery service. Our courier will attempt to deliver your package to your provided shipping address up to 3 separate times. If no one is available to sign for the package after 3 delivery attempts, the courier will leave a notification card at your address with instructions for you to arrange an alternative redelivery time, or pick up the package at your local designated courier pickup point within 7 calendar days. If you fail to arrange redelivery or collect your package within this 7-day window, the package will be returned to our warehouse. If you wish to have the order re-shipped after a failed delivery return, you will be responsible for covering the cost of the second shipment fee.

5. Post Shipment Issue Support

If your package arrives with visible outer shipping box damage that may have impacted your ordered products, please take clear photos of the outer damaged packaging before you open the parcel, and contact our support team within 2 calendar days of delivery. Our team will work with you to verify any potential product damage caused during transit, and arrange a replacement shipment or store credit per our return policy terms. If your tracking information shows your package was marked as successfully delivered but you never received the parcel, please notify our support team within 7 calendar days of the marked delivery date. We will launch a full investigation with the courier team, and if the package is confirmed lost in transit, we will arrange a 100% free re-shipment of your entire order at no extra cost to you.

For any questions, concerns, or special requests related to your order shipment, you can reach our support team at any time:

  • Contact Address: Barići 30, 52463 Višnjan, Croatia
  • Contact Phone: +352 95 26 60 077
  • Contact Email: [email protected]

Our team will respond to all shipping related inquiries within 2 business days, to make sure every order of our minimalist, nature-inspired home fragrance products can reach your space safely and smoothly.